Smart speakers open new windows into customer behaviour for CRM

Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?

from
ComputerWeekly: Latest IT News
http://www.computerweekly.com/feature/Smart-speakers-open-new-windows-into-customer-behaviour-for-CRM

from Tumblr http://2375823.tumblr.com/post/169238727563

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