British Airways to outsource contact centre work

British Airways is evaluating technologies from an outsourcing company as an option to replace contact centre staff

from
ComputerWeekly: Latest IT News
http://www.computerweekly.com/news/450420746/British-Airways-to-outsource-contact-centre-work

from Tumblr http://2375823.tumblr.com/post/161822412133

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