Less than 8% of retailers respond to customer queries across all channels

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

from
ComputerWeekly: Latest IT News
http://www.computerweekly.com/news/450416100/Less-than-8-of-retailers-respond-to-customer-queries-across-all-channels

from Tumblr http://2375823.tumblr.com/post/159154740398

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