Skype for Business admins gets tool to diagnose call problems

IT administrators who manage a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft on Monday unveiled the beta of a new Call Analytics Dashboard, which is supposed to provide admins with a diagnosis of issues that users are having on a call.

There are several issues that could arise and cause a degradation in call quality, which is why these analytics are helpful. If a user complains about a call only working intermittently, it can be hard to diagnose whether that’s an issue with the network connection, headset, Microsoft’s infrastructure or something else.

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from Computerworld News
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