IT administrators who manage a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft on Monday unveiled the beta of a new Call Analytics Dashboard, which is supposed to provide admins with a diagnosis of issues that users are having on a call.
There are several issues that could arise and cause a degradation in call quality, which is why these analytics are helpful. If a user complains about a call only working intermittently, it can be hard to diagnose whether that’s an issue with the network connection, headset, Microsoft’s infrastructure or something else.
from Computerworld News http://www.computerworld.com/article/3185245/enterprise-applications/skype-for-business-admins-gets-tool-to-diagnose-call-problems.html#tk.rss_news
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